Contact Us

We'd Love to Hear From You

Whether you have a question about an order, need help choosing a product, or require assistance with anything else, the ShooLiving team is here to help.

Our customer support team is committed to providing friendly, reliable service and will respond to all enquiries as quickly as possible.

Get in Touch

Email: support@shooliving.com

Business Hours:

• Monday – Friday: 9:00 AM – 5:00 PM (GMT)

• Saturday: 10:00 AM – 2:00 PM (GMT)

• Sunday & Bank Holidays: Closed

We aim to respond to all emails within 24 hours during business days.

Order Enquiries

To help us assist you as quickly as possible, please include the following information in your email:

• Your full name

• Order number

• The email address used to place your order

• A brief description of your enquiry

Providing these details will allow us to resolve your request more efficiently.

Shipping & Delivery

If you're contacting us about a delivery, please check your tracking information first. If your order is delayed beyond the estimated delivery timeframe, get in touch, and we'll contact the courier on your behalf to help resolve the issue as quickly as possible.

Returns & Refunds

If you wish to return an item or have any questions regarding a refund, please contact us before sending your item back. Our team will guide you through the return process and provide any necessary instructions.

Customer Satisfaction

At ShooLiving, we're dedicated to providing excellent products and outstanding customer service. Your satisfaction is our priority, and we'll always do our best to resolve any issues promptly and fairly.

Thank you for choosing ShooLiving. We appreciate your support and look forward to assisting you.