Refund policy

Refund & Return Policy

Thank you for shopping with Shooliving. We want you to be completely informed about how returns and refunds are handled. We maintain clear policies to protect all customers. Please read this carefully.

Return request timeframe

Return Request & Approval Timeline

Return Request Window:
Return requests must be submitted within 7 calendar days of delivery. Requests made after this period will not be eligible for return.

Return Authorization (RMA):
All returns require a Return Merchandise Authorization (RMA). To request an RMA, please contact us at Support@shooliving.com or +447878843430. Be sure to include your order number, name, and the item you wish to return.

Returns sent without an approved RMA will be refused and no refund will be issued.

Return Completion Window:
 Once your return is approved and an RMA is issued, the item must be shipped back to the address provided and received within 30 days of the original delivery date. Returns received after this timeframe may be refused.

Eligibility & condition requirements

To qualify for a return:

The item must be new, unused, unassembled, and in original packaging, with all original parts, manuals, tags, and accessories intact.

Indications of use include, but are not limited to: scratches, cracks, dirt, odors, and signs of installation.

Any item that has been installed, assembled, used, modified, or damaged is not eligible for return and will be refused.

Return process

Request an RMA within your 7-day window by emailing +447878843430 . Include your order number, name, and the item you wish to return.

Once an RMA is issued, you must ship the item to the address provided within 14 days. Returns received after that timeframe may be refused.

Returned products will be inspected for damage and signs of use. If an item shows any signs of use or damage, no refund will be issued. If your item is not eligible for return after inspection, we will contact you. You will be responsible for return shipping if you want it shipped back to you.

Damaged or defective products

Please inspect your product carefully upon delivery. If the item is visibly damaged or the wrong item was sent, please refuse delivery with the carrier whenever possible.

If your item was delivered without a signature and you discover it is damaged or incorrect, notify us within 3 business days at Support@ShooLiving.com so we can help you arrange for a prompt replacement or repair if eligible under the manufacturer's warranty.

Products reported as damaged or defective after the 3-day inspection period may not be eligible for replacement.

If damage is verified and covered by the manufacturer's warranty, we will work with you to arrange for the product to be repaired or replaced at no charge.

Damage due to misuse, neglect, improper handling, or unauthorized modifications is not covered and may void your warranty.

Return shipping & costs

Return shipping is your responsibility. We strongly recommend using a trackable, insured method.

If your order included "free shipping," our original outbound shipping cost will be deducted from your refund.

 

Restocking fees 

Restocking Fees

All approved returns are subject to a restocking Fee

Restocking fees are applied to cover manufacturer charges, processing, inspection, and handling costs associated with returned items.

Please note:

• Some manufacturers may impose higher restocking fees based on their individual return policies. In such cases, the manufacturer’s fee will apply.

• Return shipping costs are the responsibility of the customer and are non-refundable.

• If your order originally included “free shipping,” the actual outbound shipping cost will be deducted from your refund.

• Any prepaid return labels or freight arrangements made on your behalf will also be deducted from the refund.

Restocking fees and applicable deductions will be clearly reflected in your final refund amount after the returned item has been received and inspected.

If you have any questions regarding restocking fees before initiating a return, please contact us at Support@ShooLiving.com. 

Refund timeline

Refunds will be processed only after the item is received, inspected, and approved.

Please allow up to 14–30 business days from receipt for inspection and refund processing.

Refunds may take 1–2 billing cycles to appear on your credit card statement.

Refunds will be issued minus the restocking fee, our original shipping cost (if your order included free shipping), any prepaid return shipping costs, and payment processor fees.

 

Cancellations

You may request to modify or cancel your order, provided it has not entered fulfillment. Fulfillment is defined as the process of transmitting or initiating your order with the supplier. Once fulfillment begins, cancellation is no longer guaranteed. We can always submit a cancellation request on your behalf, but approval depends on the supplier’s policies and processing stage.

Payment processing fees are non-refundable once payment has been submitted to the processor, unless the error was on our part — in which case the fee will also be refunded.

Some manufacturers maintain strict policies that limit or prevent cancellations entirely. If the manufacturer is unable to stop the order, it will proceed to ship to the address provided at checkout. Once an item has shipped, it is treated as a return and all standard return fees and manufacturer requirements will apply.

Return eligibility varies by both product type and manufacturer policy. Certain medical equipment and special-order items may not qualify for return. Please review our full return policy or contact support for assistance.

Once an order has entered fulfillment, standard return policies and restocking fees apply if the item is eligible for return.

 

Website accuracy and pricing errors

We make every effort to ensure product descriptions, dimensions, images, and prices are accurate. However, if a pricing error occurs, we will promptly notify affected customers. Shooliving reserves the right to cancel orders or modify quotes if substantial database pricing errors are discovered.

Products may vary slightly in design or color from website images due to manufacturer upgrades, modifications, or new version releases. Unless product functionality is directly impacted, refunds will not be issued for minor aesthetic variations.

All prices are subject to change without notice.

 

Questions 

If you have any questions about this policy or wish to request a return: Support@shooliving,com