Shipping policy
Shipping Policy
At Shooliving, we are proud to serve customers across the United Kingdom with reliable and efficient shipping.
Please read below for details regarding how we ship your orders.
1. Shipping Destinations
We currently ship exclusively to addresses within the United Kingdom.
2. Shipping Rates:
We offer Free standard shipping on all orders. The cost of shipping is Free
3. Order Cut-off Time
Our shipping policy states that any orders placed after 17-00 GMT (Greenwich Mean Time) will be shipped within 1-2 business days.
4. Processing & Delivery Times
Our total delivery time is comprised of two parts:
Processing Time (the time it takes to prepare your order) and Transit Time (the time the carrier takes to deliver it). The estimated delivery time for your order will vary based on your location. Generally, you can expect to receive your order within 3-6 business days, or sooner. Please note that business days exclude weekends and major UK holidays.
● Processing Time: 1–2 business days (Monday–Friday).
● Transit Time: 3–5 business days (Monday–Friday).
● Total Estimated Delivery Time: 3–7 business days.
5. Where does my order ship from?
Your order will be shipped from one of our distribution warehouses
6. Modifications to Orders:
You can modify or cancel your order without any charges, provided it has not been shipped yet. To make cancellations or changes, please ensure they are requested before 8 a.m. GMT.
7. Delivery Guarantee:
We assure you that your shipment will be delivered within the promised timeframe, except in cases where delays occur due to circumstances beyond our control. Please note that shipping and handling costs, including duties or taxes, cannot be refunded. Factors that may cause delays, but are not limited to, include adverse weather conditions, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or local government authorities.
If your order is delayed, our team will coordinate directly with the carrier or installer to keep you updated and ensure delivery as soon as possible.
Delays caused by carrier operations, natural events, or customer scheduling availability do not qualify for cancellation or compensation, but we will make every effort to expedite resolution.
8. Refused packages:
If your package is declined or returned to us (marked as 'Return to Sender'), you will bear the responsibility for the return shipping expenses. Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.
9. Delivery acceptance
Once a product has been delivered and accepted at the specified delivery address, the sale is considered final, regardless of who accepted it. Customers are responsible for:
Being available at delivery or ensuring authorized recipients are present
Coordinating with all parties at the delivery location before delivery
Any delivery accepted by anyone at the delivery address
Products delivered to addresses provided by the customer, or accepted by any person at the delivery location, are considered successfully delivered and are subject to standard return restrictions per manufacturer and company policy.
10. Contact information:
If you have any concerns or would like to contact a staff member from ShooLiving team regarding your order, please contact us via email at Support@Shooliving.com or the other methods listed on the Contact page.
Company Name: SHOOLIVING
Email: Support@Shooliving.com
Phone: +447878843430
Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday: 10:00 AM – 2:00 PM (GMT)
Sunday & Bank Holidays: Closed
Address: The Radnor Building
Radnor Business Park
Back Lane
Congleton
CW12 4XJ